Refund policy

Return and Refund Policy

At Tgcpoke, customer satisfaction is important to us. We want you to enjoy your purchase and have a smooth shopping experience.

This Return and Refund Policy explains the conditions, process, and requirements for returning products and requesting refunds.

1. Return Period

We accept return requests within 30 days from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The product must include all original packaging, accessories, and included materials.

  • You must provide proof of purchase or your order number.

Items returned after the 30-day period may not be accepted.

2. Collectible and Trading Card Products

Due to the collectible nature of Pokémon and hobby products, some items have specific return conditions.

For collectible products:

  • Products must remain unopened and sealed unless the item arrived damaged or defective.

  • Opened trading card packs, booster boxes, individual cards, or collectible items may not be eligible for return because their condition and value can change after opening.

  • Returns may be refused if products show signs of use, damage, tampering, or missing original packaging.

We recommend carefully inspecting your order upon delivery before opening sealed collectible products.

3. Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if:

  • Your item arrives damaged.

  • You receive the wrong product.

  • A product has a manufacturing defect.

To help us resolve the issue, please provide:

  • Your order number

  • A description of the problem

  • Clear photos or videos showing the damage or issue

After reviewing your request, we will provide instructions for the next steps.

4. Items That Cannot Be Returned

The following items may not be eligible for return:

  • Opened collectible card products

  • Products damaged after delivery due to customer handling

  • Items without original packaging

  • Gift cards

  • Clearance or final sale items (when clearly marked)

This does not affect your legal rights where applicable.

5. Return Process

To request a return:

  1. Contact us at contact@Tgcpoke.shop.

  2. Provide your order number and reason for the return.

  3. Wait for return approval and instructions.

  4. Ship the approved return item according to our instructions.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received was incorrect.

  • The item arrived damaged.

  • The return is due to an error caused by Tgcpoke.

Original shipping fees are generally non-refundable unless required by applicable law.

7. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to the original payment method.

  • Refunds are typically completed within 5–10 business days after approval.

  • Processing times may vary depending on your bank or payment provider.

8. Partial Refunds

Partial refunds may be granted in certain situations, including:

  • Items returned with missing parts or packaging.

  • Items showing signs of use or damage.

  • Items not returned in original condition.

9. Exchanges

At this time, we do not guarantee direct exchanges.

If you need a different product, please contact us and we will assist you with available options.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot always be canceled.

If cancellation is approved before shipment, a full refund may be issued.

11. Refunds for Lost Packages

If tracking information shows that an order was delivered, but you cannot locate it, please:

  • Check with household members or neighbors.

  • Contact the shipping carrier.

  • Contact us so we can assist you.

Refunds or replacements for lost packages are reviewed on a case-by-case basis.

12. Contact Information

For questions regarding returns or refunds, please contact us:

Tgcpoke

Email: contact@Tgcpoke.shop

Phone: +1 (479) 345-1674

Address:

5786 C Wisconsin Ave NW

Washington, DC 20015

United States

We appreciate your business and thank you for choosing Tgcpoke.