FAQ

Frequently Asked Questions (FAQ)

Welcome to the Tgcpoke FAQ page. Here you can find answers to common questions about our products, orders, shipping, payments, and returns.

If you cannot find the answer you are looking for, please contact our customer support team.

General Questions

What is Tgcpoke?

Tgcpoke is an online hobby store specializing in Pokémon products, trading card game (TCG) items, collectibles, accessories, and hobby merchandise for collectors and enthusiasts.

Our goal is to provide quality products, competitive prices, and a reliable shopping experience.

What products do you sell?

We offer a variety of hobby products, including:

  • Pokémon trading card products

  • Trading card game accessories

  • Collectible items

  • Hobby merchandise

  • Collector-focused products

Product availability may vary depending on stock and supplier availability.

Are your products authentic?

We make every effort to source quality products and provide accurate product information.

All products are described honestly, and we work to ensure customers receive the items shown and described on our website.

Ordering Questions

How do I place an order?

To place an order:

  1. Select the product you would like to purchase.

  2. Add the item to your shopping cart.

  3. Proceed to checkout.

  4. Enter your shipping and payment information.

  5. Confirm your order.

After successful payment, you will receive an order confirmation email.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

Do I need an account to place an order?

No. You can complete your purchase as a guest if that option is available during checkout.

Creating an account may make it easier to track orders and manage your information.

Payment Questions

What payment methods do you accept?

We accept the secure payment methods available during Shopify checkout, which may include:

  • Credit cards

  • Debit cards

  • Digital payment options

Available payment methods may vary depending on your location.

Is my payment information secure?

Yes. Payments are processed through secure payment providers.

Tgcpoke does not store complete credit card information on our servers.

Shipping Questions

How long does shipping take?

Orders are usually processed within 1–3 business days.

Estimated delivery times:

  • United States: 5–10 business days

  • Canada: 7–15 business days

  • International: 10–20 business days

Delivery times may vary due to carrier delays, customs, weather, or other circumstances outside our control.

Will I receive tracking information?

Yes. When your order ships, you will receive a shipping confirmation email with tracking information when available.

What if my package is delayed?

If your package is delayed, please check your tracking information first.

If you need assistance, contact us and we will help review the situation.

What if I enter the wrong shipping address?

Please contact us immediately if you notice an incorrect address.

Once an order has shipped, we may not be able to change the delivery information.

Product Questions

Are collectible products guaranteed to increase in value?

No. Collectible values can change based on market demand, condition, availability, and other factors.

Products are sold for collecting and enjoyment purposes.

Are sealed products shipped unopened?

Yes. Sealed products are shipped in their original sealed condition unless otherwise stated in the product description.

Do product images exactly match the item received?

We make every effort to display products accurately.

However, packaging designs, colors, and small details may vary due to manufacturer updates or screen settings.

Returns and Refund Questions

Do you accept returns?

Yes. We accept eligible returns according to our Return and Refund Policy.

Return requests must meet the requirements described in that policy.

Can I return opened Pokémon card products?

Due to the collectible nature of trading card products, opened packs, boxes, and collectible items may not be eligible for return.

Please review our Return and Refund Policy for full details.

What should I do if my order arrives damaged?

Contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Photos or videos showing the damage

We will review your request and assist you.

Contact Questions

How can I contact Tgcpoke?

You can contact us using the information below:

Email: contact@Tgcpoke.shop

Phone: +1 (479) 345-1674

Address:

Tgcpoke

5786 C Wisconsin Ave NW

Washington, DC 20015

United States

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for choosing Tgcpoke. We appreciate your trust and support!